Frequently Asked Questions

Can I control the oxygen flow rate based on my needs?

Yes. The oxygen concentrator includes adjustable flow settings, so you can change the oxygen level to match your activity or rest. The flexible control gives you steady support without needing to switch devices or rely on fixed outputs.

What types of oxygen concentrators are available?

We offer portable oxygen concentrators designed for people who need mobility and steady oxygen support. Each unit helps you stay active while getting the oxygen you need.

How long will it take to receive my order?

We process orders within 2 to 3 business days. After that, delivery usually takes 4 to 8 business days based on your location and the shipping method you choose.

How can I track my order?

Once we ship your order, you can contact us at support@oxygengears.com. We will send you your tracking details and help you follow the shipment.

How can I return an item?

To start a return, contact our support team. We will give you clear return instructions. The item must be unused, in its original condition, and returned within the allowed time frame.

What should I do if I receive a damaged product or missing item?

Please email support@oxygengears.com within 5 business days of delivery. Be sure to keep the box and all packaging materials. If your product is damaged, include a clear unboxing video showing the issue. This helps us verify your claim and resolve the issue quickly.

What should I do if my order is late?

If your order has not arrived after 10 days, contact our support team. We will check your order status and take the next steps to fix the delay.

What forms of payment do you accept?

We accept Visa, Mastercard, American Express, PayPal, and major digital wallets like Apple Pay and Google Pay. All payments go through secure systems to protect your information.

Do I need a doctor’s prescription?

If the product requires a prescription, our system will let you know during checkout. If no notice appears, you can complete your purchase without a prescription.

Do the machines come with a warranty?

Yes. All of our oxygen concentrators come with a one-year warranty. It covers manufacturing defects and gives you peace of mind with your purchase.

Can I take this oxygen concentrator on an airplane?

You should not use this oxygen concentrator on an airplane. Verify airline regulations before your trip and only operate the device in flight if you’ve been authorized to do so.

How can I modify my order after it has been placed?

To make changes to your shipping address or items in your order, contact our support team before the product ships. We will confirm your request and update your order if possible.